If you're new to Azora Charge, this guide will help you learn more about our brand and its features.
Frequently Asked
Questions
If you're new to Azora Charge, this guide will help you
learn more about our brand and its features.
Sustainability & Impact
Azora Charge prioritises sustainability by using solar-powered stations equipped with five solar panels that store energy efficiently in station batteries. These batteries charge during sunny periods, ensuring a continuous power supply and reducing reliance on external energy sources. However, if solar energy is insufficient, stations seamlessly switch to off-grid electricity to maintain reliable service. This system allows stations to operate efficiently while conserving energy and minimizing environmental impact.
Many of our stations include solar panels, helping to reduce reliance on traditional energy sources.
Azora Charge is committed to promoting sustainability through multiple initiatives. We partner with local governments and organizations to expand eco-friendly mobility solutions and reduce urban congestion. Additionally, our stations are constructed using sustainable wood, minimizing environmental impact while maintaining durability and functionality. By encouraging the adoption of e-bikes and providing a green charging infrastructure, we contribute to a cleaner, more sustainable and healthier urban environment.
Support & Troubleshooting
If you encounter an issue with a station, open the Azora Charge app, tap on the menu, select ‘Help,’ and then choose ‘Problem with Station’ to report it. Alternatively, you can email our support team at support@azoracharge.com. We’ll work to resolve the issue as quickly as possible.
Our customer service team is available via phone, email, and live chat. Check our website for contact details.
Unattended bikes may be subject to removal after a period of 7 days. Contact support if this happens.
Yes, our stations are equipped with surveillance cameras and advanced security features. If an attempt is made to cut through the lock, an alarm is triggered for immediate protection. These measures ensure that your e-bike remains safe while parked and charging.
Using the Service
Scan the QR code, Plug in your vehicle, follow the app instructions at the station or in the app, and tap ‘Lock’ or ‘Start Charging.' To stop, simply tap ‘End Charging and/or Parking Session’ and unplug/lock your bike.
The station will automatically stop charging when your battery is full.
Yes, through our app, you can reserve a spot at select stations to ensure availability.
Some locations have time limits to ensure availability for all users. Check the station details in the app for specific policies.
Pricing & Payment
Pricing differs from location to location, but in most areas, charging will be free! Check the Azora Charge app to see if your nearest station offers competitive pricing or free charging options.
Payment is only required at locations where charging is not free. We accept credit/debit cards and digital wallets.
A monthly plan might be available in the future—stay tuned for updates! Keep an eye on the Azora Charge app, Website or social channels for the latest offerings and subscription options.
No hidden fees! You only pay for the charging time or parking duration you use, if applicable. Some locations may offer free charging or parking, so check the Azora Charge app for details on your nearest station.
Charging & Stations
Azora Charge stations are designed with both functionality and sustainability in mind. Each station is built from eco-friendly wood and compactly fits into a single car parking space, making installation seamless in urban and town settings. Most stations accommodate up to 8 e-bikes, allowing riders to park, lock, and charge their bikes securely. Stations come equipped with CCTV monitoring for added security and multiple charging ports compatible with most e-bike models. They are powered by solar energy with backup grid support, ensuring reliable charging even in low sunlight conditions. The built-in app integration allows real-time session monitoring and security notifications if any activity is detected around your e-bike.
Azora Charge supports almost every e-bike model, as we offer three different types of chargers to ensure compatibility. Whether your e-bike has a standard, fast, or premium charging port, our stations are designed to accommodate a wide range of brands and battery systems. In technical terms, our chargers provide an e-bike charging capacity of 4A at 36V.
Charging times vary by battery capacity and charge level, but most e-bikes take between 1-3 hours for a full charge. For optimal battery lifespan, we recommend discharging to 50–80% before recharging
Yes, parking-only options are available at all stations, giving you a secure place to leave your e-bike even if you don’t need to charge. However, priority is given to charging users during peak hours.
Yes! Our stations are powered by five solar panels, which store energy in station batteries that charge during sunshine. This ensures efficient energy use while supporting a greener future. Additionally, the system seamlessly switches to grid electricity when needed, ensuring uninterrupted charging even during low sunlight conditions
Getting Started
Azora Charge is a premium e-bike charging and parking network, proudly designed and manufactured in Germany. Our stations provide a seamless way for riders of privately owned e-bikes to fuel up while also offering a secure parking solution with CCTV monitoring for added safety. Designed for urban mobility, Azora Charge ensures convenient, sustainable, and efficient charging and parking solutions to support eco-friendly transportation.
Getting started is easy. Download the Azora Charge app and find a station near you using the interactive map. Once there, scan the QR code, park your e-bike and secure it with the built-in lock. Plug in to charge - start your session through the app with a simple tap. The app keeps you informed in real time, showing charging duration and usage. When you're ready to go, scan the QR code, unplug, unlock, and ride away—fully charged and worry-free.
Open the Azora Charge app to check the map and find the nearest location, or tap here to access the Azora station locator instantly. - LINK TO STATION LOCATOR, add station locator in bottom of webpage
Yes, using the Azora Charge app is required to access our stations. The app not only allows you to locate nearby stations but also provides additional features like real-time Azora Station availability, session monitoring, and charging history. It also sends instant notifications if any activity is detected around your e-bike lock, giving you extra security and peace of mind. It ensures a seamless and efficient experience every time you charge.